Contact Us
The more you tell us, the better the first reply. If it's about an order, the order number saves us both a round trip.
Frequently Asked Questions
How quickly will I receive a reply?
We usually reply within 1-2 business days. Response times may be slightly longer during holidays or periods of high demand, but every message will be reviewed by our customer care team.
What should I include in my message?
Tell us what you need help with and include your order number when applicable. A clear description of the issue helps us provide a more useful answer in our first reply.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We’ll do our best to make the requested change, but we cannot guarantee updates once the order has entered processing or shipped.
What should I do if my order arrives damaged or my mask stops working?
Contact us at service@berliytech.com with your order number and a description of the issue. If photos or a short video are needed, our customer care team will explain how to send them and guide you through the next steps.